Terms of use - Lodyhelp

Terms of use

Thank you for using our Lodyhelp platform!

Kindly read Lodyhelp Terms and Conditions because this platform contains important information that is related to your legal rights and obligations. Accessing and using our website Lodyhelp means you must follow and be forced by the Terms and Conditions.

The Terms and Conditions agreement is a legal agreement between you and Lodyhelp, governing your access and use our website Lodyhelp, including and subdomains thereof and Lodyhelp website on mobile, tablet and other smart devices, and application available interfaces (collectively, “Lodyhelp Services”).

When these Terms mention “Lodyhelp”, “we”, “us” or “our” it refers to the Lodyhelp company you are contracting with.

Our collection and use of personal information in connection with your access to and use of the Lodyhelp Platform is described in our Privacy Policy.

Hosts alone are responsible for identifying, understanding and complying with all laws, rules and regulations that apply to their Listings and Host Services. Host is alone responsible for identifying and obtaining any required licenses, permits or registrations for any Host Services they offer. Certain types of Host Services may be prohibited altogether.

Scale of Lodyhelp Services

1.1. Lodyhelp Platform is an online marketplace that enables registered users (“Members”) and certain third parties who offer services (Members and third parties who offer services are “Hosts” and the services they offer are “Host Services”) to publish such Host Services on the Lodyhelp Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Host Services (Members using Host Services are “Guests”). Host Services may include the offering of vacation or other properties for use (“Accommodations”), single or multi-day activities in various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and non-travel related services.

1.2. As the provider of the Lodyhelp, Lodyhelp does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Host Services. Lodyhelp is not and does not become a party to or other participants in any contractual relationship between Members, nor is Lodyhelp a real estate broker or insurer

1.3. While we may help facilitate the resolution of disputes, we have no control over and does not guarantee:

– The existence, quality, safety, suitability, or legality of any Listings or Host Services.

– The truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below).

– The performance or conduct of any Member or third party.

1.4. Lodyhelp does not endorse any Member, Listing or Host Services. Any references to a Member being “verified” only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Lodyhelp about any Member, including of the Member’s identity or background or whether the Member is trustworthy, safe or suitable. Verified Images are intended only to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by Lodyhelp of any Host or Listing.

1.5. To promote the Lodyhelp Platform and to increase the exposure of Listings to potential Guests, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Lodyhelp cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. Lodyhelp Platform may contain translations powered by Google. Google disclaims all warranties related to the translations.

1.6. Lodyhelp Platform may contain links to third-party websites or resources. Such Third-Party Services may be subject to different terms and conditions and privacy practices. Lodyhelp is not responsible or liable for the availability or accuracy of such Third-Party Services. Links to such Third-Party Services are not an endorsement by Lodyhelp of such Third-Party Services.

1.7. Due to the nature of the Internet, Lodyhelp cannot guarantee the continuous and uninterrupted availability and accessibility of the Lodyhelp Platform.

Lodyhelp Platform using conditions

2.1. You must be at least 15 years old and able to enter into legally binding contracts to access and use or register a Lodyhelp Account.

2.2. You will comply with any applicable export control laws in your local jurisdiction.

2.3. We do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to:

– Ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members.

– Screen Members against third party databases or other sources and request reports from service providers.

– Where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

2.4. The access to or use of certain areas and features of Lodyhelp Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these terms and Terms and conditions applicable to a specific area or feature of Lodyhelp Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.

Modifications these terms

If we make changes to these Terms, we will post the revised Terms on Lodyhelp Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of Lodyhelp Platform will constitute acceptance of the revised Terms.

Accounts registrations

4.1. You must register a Lodyhelp Account to access and use certain features of Lodyhelp Platform.

4.2. You can register a Lodyhelp Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook, Google, Instagram or Twitter (“SNS Account”). You have the ability to disable the connection between your Lodyhelp Account and your SNS Account at any time, by accessing the “Settings” section of Lodyhelp Platform.

4.3. You must provide accurate, current and complete information during the registration process and keep your Lodyhelp Account and public Lodyhelp Account profile page information up-to-date at all times.

4.4. You may not register more than one (1) Lodyhelp Account unless Lodyhelp authorizes you to do so. You may not assign or otherwise transfer your Lodyhelp Account to another party.

4.5. You are responsible for maintaining the confidentiality and security of your Lodyhelp Account credentials and may not disclose your credentials to any third party. You must immediately notify Lodyhelp if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Lodyhelp Account. You are liable for any and all activities conducted through your Lodyhelp Account unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).


5.1. We enable Members to:

– Create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through Lodyhelp Platform (“Member Content”).

– Access and view Member Content and any content that Lodyhelp itself makes available on or through Lodyhelp Platform, including proprietary Lodyhelp content and any content licensed or authorized for use by or through Lodyhelp from a third party (“Lodyhelp Content” and together with Member Content, “Collective Content”).

5.2. Lodyhelp Platform, Lodyhelp Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of Vietnam and other countries. You acknowledge and agree that Lodyhelp Platform and Lodyhelp Content, including all associated intellectual property rights, are the exclusive property of Lodyhelp and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying Lodyhelp Platform, Lodyhelp Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Lodyhelp used on or in connection with Lodyhelp Platform and Lodyhelp Content are trademarks or registered trademarks of Lodyhelp in Vietnam and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with Lodyhelp Platform, Lodyhelp Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.

5.3. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit Lodyhelp Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Lodyhelp or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4. Subject to your compliance with these Terms, Lodyhelp grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:

– Download and use the Application on your personal device(s).

– Access and view any Collective Content made available on or through Lodyhelp Platform and accessible to you, solely for your personal and non-commercial use.

5.5. By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through Lodyhelp Platform, you grant to Lodyhelp a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote Lodyhelp Platform, in any media or platform. Unless you provide specific consent, Lodyhelp does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.

5.6. Lodyhelp may offer Hosts the option of having professional photographers take photographs of their Host Services, which are made available by the photographer to Hosts to include in their Listings with or without a watermark or tag bearing the words “Lodyhelp.com Verified Photo” or similar wording (“Verified Images”). You are responsible for ensuring that your Host Service is accurately represented in the Verified Images and you will stop using the Verified Images on or through Lodyhelp Platform if they no longer accurately represent your Listing, if you stop hosting the Host Service featured, or if your Lodyhelp Account is terminated or suspended for any reason. You acknowledge and agree that Lodyhelp shall have the right to use any Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Where Lodyhelp is not the exclusive owner of Verified Images, by using such Verified Images on or through Lodyhelp Platform, you grant to Lodyhelp an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Lodyhelp, in turn, grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use Verified Images outside of the Lodyhelp Platform solely for your personal and non-commercial use.

5.7. You are solely responsible for all Member Content that you make available on or through Lodyhelp Platform. Accordingly, you represent and warrant that:

– You either are the sole and exclusive owner of all Member Content that you make available on or through the Lodyhelp Platform or you have all rights, licenses, consents and releases that are necessary to grant to Lodyhelp the rights in and to such Member Content, as contemplated under these Terms.

– Neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Lodyhelp’s use of the Member Content (or any portion thereof) will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

5.8. You will not post, upload, publish, submit or transmit any Member Content that:

– Is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive.

– Is defamatory, libellous, obscene, pornographic, vulgar or offensive,

– Promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group.

– Is violent or threatening or promotes violence or actions that are threatening to any other person or animal.

– Promotes illegal or harmful activities or substances.

– Violates ALodyhelp’s Content Policy or any other Lodyhelp policy. Lodyhelp may, without prior notice, remove or disable access to any Member Content that Lodyhelp finds to be in violation of these Terms or Lodyhelp’s then-current Policies or Standards, or otherwise, may be harmful or objectionable to Lodyhelp, its Members, third parties, or property.

5.9. Lodyhelp respects copyright law and expects its Members to do the same.

5.10. Services content on this website

– Lodyhelp presently provides through this website various information on restaurants, shops, sightseeing spots, commercial facilities and others services (the “Information”) that you might need during your time in Vietnam but Lodyhelp reserves the right to add to, alter or delete the content of the services in the future.

– No guarantee as to the content of the Information: Lodyhelp grants you access to the Information on this website, but Lodyhelp does not make any guarantee regarding the Information as to its veracity, accuracy, usefulness, legality or that it does not infringe the rights of a third party or fitness for a particular purpose. In addition, Lodyhelp will not be responsible for any damage resulting from downloading or accessing Information through the search service of this website.

– No guarantee to provide the services: Lodyhelp does not guarantee that the provision of the services to you will not be discontinued or that access to the services is safe or that errors will not occur.

– No involvement of Lodyhelp in transactions: Any transactions you engage in through this website (which means obtaining information about restaurants, shop, sightseeing spots, commercial facilities and other services) are transactions you directly conduct with the service providers (which means providers of the products or services of the transactions and include restaurants, shops, sightseeing spots, commercial facilities, other services and their agencies). Lodyhelp will not become a party to those transactions or be responsible for those transactions. Therefore, any problem in a transaction must be resolved between you and the service providers.

Service fees

6.1. We may charge fees to hosts and guests (collectively, “Service fees”) in consideration for the use of Lodyhelp Platform.

6.2. Service fees will be displayed to a Host or Guest prior to publishing or booking a Listing. Lodyhelp reserves the right to change the Service Fees at any time and will provide Members adequate notice of any fee changes before they become effective.

6.3. You are responsible for paying any Service Fees that you owe to Lodyhelp.

Terms specific for hosts

7.1. Terms applicable for all listings

7.1.1 When creating a Listing through Lodyhelp Platform you must:

– Provide complete and accurate information about your Host Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience).

– Provide any other pertinent information requested by Lodyhelp. You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.

7.1.2. You are solely responsible for setting a price (including any Taxes if applicable, or charges such as cleaning fees) for your Listing (“Listing Fee”). Once a Guest requests a booking a property of your Listing, you may not request that the Guest pays a higher price than in the booking request.

7.1.3. Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your Listing.

7.1.4. Pictures, animations or videos (collectively, “Images“) used in your Listings must accurately reflect the quality and condition of your Host Services. Lodyhelp reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.

7.1.5. The placement and ranking of Listings in search results on the Lodyhelp Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and Reviews and Ratings, type of Host Service, and/or ease of contacting.

7.1.6. When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Host Service(s) to the Guest as described in your Listing when the booking request is made. You also agree to pay the applicable Host Fee and any applicable Taxes.

7.2 Listing Properties

7.2.1 Unless expressly allowed by Lodyhelp, you may not list more than one Property per Listing.

7.2.2 If you choose to require a security deposit for your Properties, you must specify this in your Listing (“Security Deposit“). Hosts are not allowed to ask for a Security Deposit after a booking has been confirmed or outside of Lodyhelp Platform.

Terms specific for guests

8.1. Terms applicable for all bookings

8.1.1. Subject to meeting any requirements (such as completing any verification processes) set by Lodyhelp and/or the Host, you can book a Listing available on the Lodyhelp Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your Lodyhelp Account.

8.1.2. If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an Experience, Event or other Host Service if accompanied by an adult who is responsible for them.

8.2. Booking properties

8.2.1. If you want to book a property which is in the listing on Lodyhelp Platform, you can contact the host directly by the information on listing to identify information and go to a deal if you see it matches your demand.

8.2.2. If you need our support to see the properties, you might have to pay a fee for our Supporting fees. The amount of this fee depends on how many of properties you wish to see with our support.

Booking modifications, Cancellations and Refunds

9.1. Hosts and Guests are responsible for any modifications to a booking that they make via Lodyhelp Platform or direct Lodyhelp customer service to make (“Booking Modifications”) and agree to pay any additional Listing Fees, Host Fees or Guest Fees, Support Fees and/or Taxes associated with such Booking Modifications.

9.2 Guests can or cannot cancel a booking, hosts can or cannot cancel a confirmed booking are not our responsibility since all the agreements and confirmations have been made between hosts. Therefore, we don’t refund to guests when hosts cancel confirmed booking as well as we don’t refund hosts when guests cancel the booking or compensate for any guests’ cancellations.

Ratings and Reviews

10.1. Within a certain time frame after completing a booking, Guests and Hosts can leave a public review and submit a star rating about each other. Ratings or Reviews reflect the opinions of individual Members and do not reflect the opinion of Lodyhelp. Ratings and Reviews are not verified by Lodyhelp for accuracy and may be incorrect or misleading.

10.2. Ratings and Reviews by Guests and Hosts must be accurate and may not contain any offensive or defamatory language.

10.3. Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about another Member.

10.4. Ratings and Reviews are part of a Member’s public profile and may also be surfaced elsewhere on Lodyhelp Platform (such as the Listing page) together with other relevant information such as the number of transactions, number of cancellations, average response time and other information.

Damage to Properties, Disputes between Members

11.1. As a Guest, you are responsible for leaving the property (including any personal or other property located at the property) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to the property, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable).

11.2. As a Host, you are responsible for any issues between host and guest occur during the valid time of contract. Lodyhelp is not responsible for these damages or disputes.

Prohibited Activities

You are solely responsible for compliance with any and all laws, rules, regulations that may apply to your use of Lodyhelp Platform. In connection with your use of Lodyhelp Platform, you will not and will not assist or enable others to:

12.1. Use Lodyhelp Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Lodyhelp endorsement, partnership or otherwise misleads others as to your affiliation with Lodyhelp.

12.2. Copy, store or otherwise access or use any information, including personally identifiable information about any other Member, contained on Lodyhelp Platform in any way that is inconsistent with these Terms or that otherwise violates the privacy rights of Members or third parties.

12.3. Use Lodyhelp Platform in connection with the distribution of unsolicited commercial messages (“spam”).

12.4. The offer, as a Host, any Properties that you do not yourself own or have permission to make available as a residential or other property through Lodyhelp Platform.

12.5. Contact another Member for any purpose other than asking a question related to your own transactions, listing, or the Member’s use of Lodyhelp Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites, without our prior written approval.

12.6. Use Lodyhelp Platform to request, make or accept a booking independent of Lodyhelp Platform, to circumvent any Service Fees or for any other reason.

12.7. A request, accept or make any payment for Listing Fees outside of Lodyhelp Platform. If you do so, you acknowledge and agree that you:

12.7.1. Would be in breach of these Terms.

12.7.2. Accept all risks and responsibility for such payment.

12.7.3. Hold Lodyhelp harmless from any liability for such payment.

12.8. Discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior.

12.9. Use, display, mirror or frame Lodyhelp Platform or Collective Content, or any individual element within Lodyhelp Platform, Lodyhelp’s name, any Lodyhelp trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in Lodyhelp Platform, without Lodyhelp’s express written consent.

12.10. Dilute, tarnish or otherwise harm Lodyhelp brand in any way, including through unauthorized use of Collective Content, registering and/or using Lodyhelp or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Lodyhelp domains, trademarks, taglines, promotional campaigns or Collective Content.

12.11. Use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with Lodyhelp Platform for any purpose.

12.12. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Lodyhelp or any of Lodyhelp’s providers or any other third party to protect Lodyhelp Platform.

12.13. Take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of Lodyhelp Platform.

12.14. Violate or infringe anyone else’s rights or otherwise cause harm to anyone.

Term and Termination, Suspension and other Measures

13.1. This Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Lodyhelp terminate the Agreement in accordance with this provision.

13.2. You may terminate this Agreement at any time by sending us an email. If you cancel your Lodyhelp Account as a Host, any confirmed transactions will be automatically cancelled and your Guests will receive a full refund. If you cancel your Lodyhelp Account as a Guest, any confirmed transactions will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy.

13.3. Lodyhelp may immediately, without notice, terminate this Agreement and/or stop providing access to the Lodyhelp Platform if:

13.3.1. You have materially breached your obligations under these Terms and Policies.

13.3.2. You have violated applicable laws, regulations or third party rights.

13.3.3. Lodyhelp believes in good faith that such action is reasonably necessary to protect the personal safety or property of Lodyhep, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

13.4. In addition, Lodyhelp may take any of the following measures:

13.4.1. To comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body.

13.4.2. You have breached these Terms and Policies, applicable laws, regulations, or third-party rights.

13.4.3. You have provided inaccurate, fraudulent, outdated or incomplete information during the Lodyhelp Account registration, Listing process.

13.4.4. You and/or your Listings or Host Services at any time fail to meet any applicable quality or eligibility criteria.

13.4.5. You have repeatedly received poor Ratings or Reviews or Lodyhelp otherwise becomes aware of or has received complaints about your performance or conduct.

13.4.6. You have repeatedly cancelled confirmed transactions or failed to respond requests without a valid reason.

13.4.7. Lodyhelp believes in good faith that such action is reasonably necessary to protect the personal safety or property of Lodyhelp, its Members, or third parties, or to prevent fraud or other illegal activity:

  • Refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member Content;
  • Cancel any pending or confirmed transactions;
  • Limit your access to or use of the Lodyhelp Platform;
  • Temporarily or permanently revoke any special status associated with your Lodyhelp Account;
  • Temporarily or in case of severe or repeated offences permanently suspend your Lodyhelp Account and stop providing access to the Lodyhelp Platform.

In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Lodyhelp and an opportunity to resolve the issue to Lodyhelp’s reasonable satisfaction.

13.5. If we take any of the measures described above:

13.5.1. We may refund your Guests in full for any and all confirmed transactions that have been cancelled, irrespective of preexisting cancellation policies.

13.5.2. You will not be entitled to any compensation for pending or confirmed transactions that were cancelled.

13.6. When this Agreement has been terminated, you are not entitled to a restoration of your Lodyhelp Account or any of your Member Content. If your access to or use of the Lodyhelp Platform has been limited or your Lodyhelp Account has been suspended or this Agreement has been terminated by us, you may not register a new Lodyhelp Account or access and use the Lodyhelp Platform through a Lodyhelp Account of another Member.


We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Lodyhelp Platform (“Feedback“). You may submit Feedback by emailing us, through the “Contact us” section of the Lodyhelp Platform, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

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